FREE UK delivery on orders over £25

FAQS

Orders

Will I get an order confirmation?

Of course. You’ll receive an automatic confirmation of your order sent straight to the email account which you provide to us when completing your purchase.

Where is my order?

You must be excited for your Jasmine Harper package to arrive, but patience is a virtue. We usually dispatch our products on the same day or the next business day after your order has been received. Delivery times may vary depending on where you live, but the estimated UK delivery time is currently 2-3 working days.

Can I track my order?

As soon as your order is dispatched, we will send you a tracking code via email so you don’t have to waste time staring out of your window while you wait for your package to arrive.

I want to change my order, is this possible?

Of course it is! We’d never want you to be unhappy with your Jasmine Harper products. If you’ve ordered the wrong item by mistake, give us a call or send us an email with your product change request and one of our helpful customer advisors will be happy to help.

Can I order my Jasmine Harper Jewellery over the phone?

Yes, of course you can! Give us a call on 01543495882 and one of our fabulous customer service team will be happy to walk you through the order process.

Do I need to create an account to place an order?

Not at all! You don’t need to create an account to place an order but you may want to make one to keep all future orders quick and simple for yourself.

How is my product packaged?

All orders are placed in a beautiful matte black jewellery box with our logo proudly printed on the lid. Perfect for gifting or to keep all for yourself.

Orders are all packaged into boxes or protective jiffy bags before we dispatch them for delivery.

Can I exchange my order if I’m unhappy with it?

We hope this is never the case, but on the off-chance that you’re not completely satisfied with your order you can exchange it for something else. Give our customer service department a call and one of our helpful advisors will be happy to guide you through an exchange process.

Delivery

Where do you deliver to?

We deliver nationwide across the UK, including Northern Ireland. We also deliver internationally*.

*Standard international delivery fees apply.

Do you deliver to ROI?

We do! We deliver to both Northern Ireland and ROI* within the time frames specified on our delivery information page.

*Standard delivery fees will apply.

Who delivers my products?

Royal mail or a major international courier will deliver your package. After your order has been processed and fulfilled, we will then email you with a tracking number and details of our delivery partner so you can check to see that your order reaches you safe and sound.

My parcel is missing, what should I do?

Oh dear, we’re sorry to hear this. Please get in touch with our customer service department and one of our fabulous team will look into solving this issue for you.

Do you ship internationally?

Yes, we do! We deliver worldwide excluding the countries on this list. Please select the correct zone for your country when you get to checkout. If the incorrect zone is selected, the payment will be incorrect and this may delay your order.

When ordering internationally, please ensure that wherever you have a postal or zip code you supply that at the checkout. This will aid quick and easy delivery of your order with minimum fuss. Incomplete or inconsistent delivery information can create issues for international delivery.

*All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages or contact you to pay for the charges before releasing the parcel.

 

Returns

What if I’m not happy with my order?

We hope this is never the case, but in the unlikely event that you’re not completely satisfied with your order, we guarantee to refund or exchange your items.*

*Items must be kept in original packaging and remain unworn (for hygiene reasons) in order to qualify for a refund or exchange.

Can I return my products?

We’re happy to accept returns as long as the items you’re returning are unworn and kept in original packaging. Please find the return address printed on your order invoice and follow the return instructions that follow.*

*All products must be sent back within 14 days of receipt. Shipping costs are not refunded unless items are faulty.

I’ve received the wrong item or a faulty product, what should I do?

We try our hardest to ensure we send you the correct and highest quality Jasmine Harper products. If however in the unlikely event we’ve sent you a wrong or faulty item, please contact our customer service team and we will get this issue rectified for you ASAP.

I have not received my refund?

We’re sorry to hear this! It usually takes an estimated 2-5 working days for refunds to be received. If however you have not received your refund in this time, please contact our customer service department and one of our team will look into this for you.

 

Other

When was Jasmine Harper founded?

Our founder Kay Hammond started the Jasmine Harper brand in January 2018. That’s right, we’re still newbies! You can read all about how we began here <link to about us page>

How safe is online shopping with Jasmine Harper?

Jasmine Harper is a secure site so you can shop online with us with complete peace of mind. We even have guard dogs.

Haven’t I seen you somewhere before?

You may have read about us in February’s issue of Tatler magazine!

What are your products made out of?

All of our fashion jewellery pieces are made out of zinc alloy, with a coloured plating. Earrings come with surgical steel posts.

Can I read reviews for your products?

All of our reviews are displayed underneath each product, although we’re always adding new products so some may not have reviews straight away.

Can I buy as a gift and send to a friend?

You can indeed. Send us an email and let us know where you’d like your gift delivered to - if it’s a different address from your own - and we can get that shipped for you.*

*Standard delivery charges apply depending on location.

How do I create an account?

This one’s easy. Click on the login button which is featured at the top of the page, on the right hand side of the website and follow the instructions to create an account.

Why should I join your mailing list?

We offer news on all of the latest fashion trends, exclusive discounts and offers to our mail list subscribers! So it’s probably a great idea to subscribe today.

What are your customer service operating hours?

If you’d like to have a chat, our customer service team are available by phone between 9am-6pm, Monday to Friday. You can also send us an email at <email address> or alternatively, send us a message on one of our social media channels.

How do I apply my discount code?

To use a discount code, simply input your code in the area provided at checkout.

Here’s a sneaky code for our FAQ readers to use at checkout to get 5% off your order: ‘FAQ101’.

My promotional code did not work, what should I do?

Please get in touch with our helpful customer service department and one of our lovely advisors will be happy to help solve this issue for you.

How do I use my gift card?

You can redeem your gift card by entering its unique code at checkout. You’ll be given two options after entering your code:

  • If the balance available on your gift card is greater than or equal to your order total, you can proceed to Complete Order.
  • If the balance available on the gift card is less than your order total, you will be prompted to choose a second payment method for the outstanding balance before you can click Complete Order.

Simply choose which option applies to you and finish placing your order.

I want to buy in bulk, how do I do this?

Wow, this sounds exciting! Give our customer service team a call on <JH number> and one of our lovely advisors will be happy to discuss bulk orders with you.

How do I make a complaint?

We’re very sorry to hear that you’re unhappy. We always want our customers to enjoy their Jasmine Harper shopping experience, so if there is something you’re unhappy with, email us at <JH email address>. We’d love to hear your thoughts and feedback on ways in which we can improve your shopping experience with us.

If you have any other enquiries that the above questions do not answer, then please do get in touch! We love to chat!

 

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